An Air India flight scheduled to fly from Delhi to Singapore was significantly delayed after a cabin cooling issue forced the deplaning of over 200 passengers. The incident occurred on Wednesday night, September 10, 2025, causing a major inconvenience for travelers who were already seated inside the aircraft.
The flight, AI2380, was a Boeing 787-9 Dreamliner scheduled to depart around 11 p.m. While passengers were on board, the aircraft’s air conditioning and electrical systems malfunctioned, leading to uncomfortable and hot cabin conditions. Eyewitnesses and social media posts described passengers fanning themselves with newspapers and magazines to cope with the heat.
After waiting for nearly two hours in the uncomfortable conditions, passengers were asked to deplane and were escorted back to the terminal building. Air India, in a statement released on Thursday, confirmed the delay was due to a “cabin cooling issue on ground prior to departure.”
To resolve the problem and ensure passenger safety and comfort, the airline arranged for a different aircraft. The flight eventually departed for Singapore with the replacement plane at 5:36 a.m. on Thursday, September 11, 2025, after a delay of nearly six hours. The airline stated that its ground staff provided refreshments and meals to the affected passengers at the airport and expressed regret for the inconvenience caused.
For the latest updates on flight status and information, passengers can check the official Air India website.
- Official Website: https://www.airindia.com/
- Flight Status: https://www.airindia.com/in/en/manage/flight-status.html
Disclaimer
This news summary is based on reports from media outlets and an official statement from Air India. While the information is considered accurate, specific details regarding the technical fault may not be fully disclosed by the airline.
Conclusion
The extended delay of the Delhi-Singapore flight and the uncomfortable conditions experienced by passengers highlight the critical importance of pre-flight technical checks. While the incident caused significant disruption, Air India’s decision to change the aircraft and its subsequent support for the passengers reflect a commitment to prioritizing safety and customer welfare, albeit after a challenging initial period for those on board.
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